Field Services

Animal Services will investigate every call that is received, however, they must do so within the limits of state and local laws.

To report an animal related issue, please call 972-557-6035 to speak with an Animal Services staff member. If an Animal Services staff member is not available to personally answer your call, please leave a voicemail and your call will be returned as soon as possible. Animal Services will need the exact physical address of the complaint, description of the animal(s), owner's address (if known) and the nature of the complaint in order to investigate and take appropriate action.

Please see the appropriate items below to learn more about the specific types of complaints.

Stray/At Large Animals:
City Ordinance Chapter 10, Section 10-147

All animals in the city limits of Balch Springs are required to be confined to the premises of it's owner by a fence of sufficient strength and height to prevent such animal from escaping or shall be under control by means of a leash.

Please contact Animal Services with a physical location and description of the animal(s). Please refrain from picking the animal up and bringing it to the Animal Shelter. If you would like to stay with the animal until Animal Services arrives, please do so. Many times, we are able to follow the animal and find the owner. 

**If the animal is located outside of the city of Balch Springs, please contact the appropriate city.

Dallas Animal Services Mesquite Animal ServicesSeagoville Animal Services
1818 N Westmoreland Rd1650 Gross Road1330 E Malloy Bridge Rd
Dallas, TX 75212 Mesquite, TX 75149Seagoville, TX 75159
(214) 670-6800(972)-216-6283(972) 287-6838
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Animal Bites, Quarantine & Rabies:
City Ordinance Chapter 10, Section 10-87

Every animal which bites a human shall be immediately confined. All animal bite reports shall be investigated by Animal Services. It shall be unlawful for any person to fail or refuse to surrender an animal for supervised quarantine.


If your animal has bitten a person, it must be placed in quarantine for 240 hours (10 days). It shall be unlawful for any person to fail or refuse to surrender an animal for supervised quarantine. There is a quarantine fee of $75.

Citations may be issued for failure to provide proof of a current Rabies Vaccination, current City Registration or if the animal was stray/at large when the bite occured.


Rabies is a preventable viral disease of mammals most often transmitted through the bite of a rabid animal. The rabies virus infects the central nervous system, ultimately causing disease in the brain and death.

Rabies Prevention Tips

  • Vaccinate your pets against the rabies virus
  • Avoid wildlife - do not touch, pet, or feed any wildlife whether they appear to be sick or not
  • Do not approach any animal that is unfamiliar to you or your family
  • Secure trash in garbage cans with tight fitting lids
  • Feed your pets inside or in small amounts outside to avoid leaving food sitting outside that may attract wildlife
  • Keep your pets indoors when possible and on a leash when you take them off your property

For more information regarding Rabies

Noise Complaints: 
City Ordinance Chapter 10, Section 10-171, 172

A person commits an offense if he/she knowingly harbors an animal that unreasonably barks, howls, crows or makes other unreasonable noise near a private residence. The animal has to be recorded consecutively for fifteen (15) minutes or longer.

To File a Complaint:

Contact Animal Services with your name, address, contact phone number as well as the location of the nuisance animal(s)

Once we have this information, we will make contact with the animal owner to attempt to fix the problem. We will give them 7-10 days during which time we will make at least 2 more visits to observe. If at any time we can hear the animal barking, howling or crowing for 15 minutes, continuously, we can immediately write a citation.

If after the 10-day period, the animal is still being a noise nuisance, and an officer does NOT hear the nuisance noise for 15 minutes, we will advise the complaintant to sign an affidavit and agree to appear in court and may then issue a citation.

Dangerous Dog:
City Ordinance Chapter 10, Section 10-151

A dangerous animal is defined as a animal that commits an unprovoked act toward a person or domestic animal that causes bodily injury or has a history of attacking or injuring any person or other animal.

Please contact Animal Services immediately with a location and description of the animal.

Welfare Concerns (Cruelty, Neglect or Care of Animals): City Ordinance Chapter 10, Section 10-141

Every owner must provide their animal(s) with sufficient good and wholesome food and water, proper shelter and protection from the weather, veterinary care when needed to prevent suffering and proper care and good treatment.

Please contact Animal Services immediately if you know of any suspected animal abuse or cruelty in the city of Balch Springs. Be ready to provide the address where the animal is kept and describe the abuse or cruelty that is suspected.

Deceased Animals

Deceased animals are picked up during normal business hours. If the request for pick up is late in the day and Animal Services will not be able to pick up, we will advise that the animal wont' be picked up until the following day.

What to do if your pet dies.

If your pet dies, place it in a black plastic bag and place it out by the front curb. Contact Animal Services.

What to do if you see a deceased animal on the roadway or side of the road.

Contact Animal Services, give a location and size of the animal. (Large or Small)