Morals & Ethics

The goal of the police department is to hire those who are the most qualified and ethical so we can deliver the highest level of police service---with fairness, honesty, and integrity. However, and unfortunately, a customer occasionally will feel that an employee acted inappropriately or did not deliver the level of service that was expected.

The Professional Standards Division conducts professional and objective investigations regarding allegations of misconduct or poor customer service.

Investigating Complaints

Each Complaint is investigated thoroughly to determine whether there is sufficient evidence to sustain the allegation and take disciplinary action. The investigative process also identifies the need for additional training or policy implementation or revision.

File A Complaint

Formal complaints may be filed by completing the enclosed Complaint packet and mailing or turning the original in at the Balch Springs Police Department. If you have questions regarding a formal complaint, you may contact Lieutenant Billy Walts @ 972-557-6010 or e-mail @

Informal complaints may be discussed with any on duty supervisor who can be contacted at (972) 557-6000, ext. 6022.

Please open and complete one of the forms below.