Weather Alerts

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February 18, 2021 4:42 PM

Winter Storm Recovery

A quick and easy way to access all information regarding city updates, news and service changes due to the sever winter weather. Click the links provide to view all current Weather Updates.

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Latest Update:

March 4, 2021 1:57 PM

Water Quality Concerns

UPDATED NOTICE: All Customers who receive potable water from the City of Balch Springs

On February 18th in response to the Inclement Weather Emergency we faced, The City of Balch Springs in conjunction with Dallas Water Utilities issued recommendations for conserving water. This was due largely in part to allow time for system repairs by City of Dallas on their water distribution system.

At no time during this weather event was the City water supply compromised and remains safe, and we have returned to normal operations. We appreciate the understanding from our customers during this difficult time.

If you have any questions regarding the information in this notice feel free to contact me on my office phone at 972-286-4477 x207 or via email at

William R. Freeman
Director of Public Works

Prior Updates

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February 19, 2021 4:05 PM

Service Alert | 2/19/21 @ 3:00 pm: STAR Transit will resume Hutchins Shuttle Route 501 and STARNow service in Mesquite starting tomorrow, Saturday, 2/20 at their regular start times. STARNow in Balch Springs will also run tomorrow from 8:00 am – 5:00 pm. To book STARNow rides download the STARNow mobile app from the Apple App store and Google Play store or call 877-631-5278.
All other services will resume normal operation starting Monday.

February 19, 2021 9:50 AM

ONCOR: Restoration Update - As of 6:00 a.m., there are approximately 27,000 remaining outages from the cold weather and lack of generation impacts experienced earlier this week. At the peak of the ERCOT directed load shed, more than 1.3 million customers were left without power. We expect that a substantial amount of those remaining customers will be restored by this evening.